For the effective management of the activities of this B2B company and in order to satisfy the demands of its clients, a well-functioning quality-management system is an important tool.
The management of VWS has clearly defined its policy regarding quality. The measures, procedures and resources of the quality-management system have been recorded in the accompanying Internal Manual.
The purpose of the manual is:
- to contribute to clarity in the organization by recording authorizations, procedures and instructions
- to eliminate ambiguity in working-methods
- to provide a tool for training new employees
- to record the working-methods already in use within the organization
The main points of the ISO 9001:2015 standard are:
- improved customer relations
- increase of means (such as manpower)
- continuous improvement of the quality management system
- the focus on leadership and risk management
- emphasis on measuring and changing the objectives
- communication and awareness
To realize these goals, it is necessary that:
- all employees who perform tasks that influence the quality-management system are familiar with and able to perform their tasks in accordance with it.
- all employees acquire the training, education and experience necessarry to work within the system.
Each year the management will evaluate the quality-management system in order to determine its suitability and effectiveness.
VWS Export - Import of Flowerbulbs BV is since July 2011 AEO Certified (NL AEOF 0000932)
Since the September 11, 2001 attacks in New York, much attention has been focused on international safety and security measures. Concept of 'safety and security' has been included in the European customs legislation.
Enterprises and their suppliers involved in EU cross-border movements of goods will have to comply with this new legislation. When introducing new legislation the European Union intends to offer the business sector better facilities. These facilities should result in the reduction of logistic delays and administrative burdens. As of September 2007 enterprises may therefore apply for the status of Authorised Economic Operator (AEO). An AEO certificate is valid in all EU Member States.
The introduction of the AEO status is for Dutch Customs an important next step towards cooperation with the business sector. It fits in with the aim to ‘horizontalize’ supervision. This means that the business sector together with the Customs Department are responsible for a safe and incorruptible goods flow crossing external borders. It offers the prospect of ensuring together a safe logistic chain.
Customs will use the following key elements for checking the outlines for AEO status and its issue:
The standard method of customs checking is characterized by ‘vertical supervision’ and distrust. Customs carries out its activities by selecting and checking.
The principle of horizontal supervision is based on the notion that Customs operates on the basis of trust rather than distrust. This is a not implicit trust but it is trust based on experiences from the past (what is the reputation of the company at Customs) and the fact that businesses would take their own responsibility.
In practice this would mean that businesses have the responsibility of checking their guarantees and safety procedures and that businesses do not wait with the implementation of the above until a check by Customs occurs. Customs will assess the existing guarantees, the security systems and certain formal aspects that form part of the EU legislation and this would be used as a basis for putting their trust in a business. This is why the notion of organized trust is serves as a starting point.
Customs would clearly like to fit in with the guarantees given by participants in the chain themselves. It concerns internal control measures in a business (AO-IB). Other examples are ISPS-, TAPA- and ISO-certifications as well as C-TPAT standards or SAS 70 accountant statements. In this way the efficiency of Customs checks is increased without increasing burdens on businesses.
In the approach to safety and security practiced by the European Commission the whole of the logistical chain has an important role. That chain has three important moments where checks may be carried out:
The AEO outlines are concerned with the guarantees that have been found in the whole of the logistic chain to provide safety and security of the movement of goods. The starting point of the AEO outlines is to assess the guarantees and safety procedures as a whole and no longer check individual transactions of goods.
The AEO outlines consist of a system-based approach. Moreover, Customs takes the security of the entire supply chain as a starting point (chain approach). This is a way of attempting to control the flow of goods from the producer to the buyer, other systems being applicable outside the EU that are comparable to the AEO outlines. These systems have become comparable as a result of standards developed by the World Customs Organization (WCO).